14 tips on customers

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  1. It’s all about one-to-one communication, the consumer wants to be treated individually and they want to be attended to now. 
  2. Customer satisfaction must be at the forefront of everything the company does. 
  3. The point of difference has to be integrity.
  4. Learn from those businesses that have it made it their business to understand their customer – and reaped the results.
  5. Put yourself in the position of a customer and see what they see when they approach and deal with your business. And then create feedback and make sure you reply to emails whether they are good or bad to read.
  6. It’s important to continually improve what you offer. Otherwise consumers will drift to other products or simply not use any products in the area.
  7. Use market research to know your market.
  8. Continue to innovate to keep wowing your customers and attract new ones through word-of-mouth advertising.
  9. Make things really simple for customers. Be committed to customer service to create referrals.
  10. Educate your consumer about the market and your product or service
  11. Never lose site of what people want in terms of product, price, delivery and exceed their expectations.
  12. At the core of business success is the ability to listen to customers.
  13. Use testimonials from happy customers to build up an impressive client list.
  14. Customers are supportive of businesses with high community-caring ideas.

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