1 I haven’t thought about the systems that I need in my business—it’s too time consuming. I’d rather just get the work done.*

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2 The systems in my business have a purpose and support my team’s needs. They aren’t over-complicated or for one-off tasks.*

Strongly Disagree
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3 I’m the only one who understands how to accomplish tasks to the standard that I expect. After all, the saying goes,“if you want something done right, do it yourself.”*

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4 We don’t have systems in our business because I know one particular person handles it all. (I.E. Mary from accounting handles everything in our financial department.)*

Strongly Disagree
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5 When I create systems, I have a particular result in mind which I can measure, ensuring I get consistent results against an agreed standard.*

Strongly Disagree
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6 The systems in my business are clear and have simple steps that anyone can follow to produce the results I want.*

Strongly Disagree
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7 When something goes wrong in my business, we look at the systems in place and how to improve them, rather than assigning blame.*

Strongly Disagree
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8 We regularly refine our systems to ensure that they grow with us. (I.E. Our system for a five-person team may not work for a team of 50+.)*

Strongly Disagree
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9 The systems in my business consistently produce the results I expect.*

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10 All of our systems are documented in an easily accessible way, like in our operations manual or employee handbook. They aren’t just in my head.*

Strongly Disagree
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