Step 5

Delivery (5/7)
Do you know how to keep your customers coming back for more?

1 How would you rate your company’s ability to deliver your products/services to customers in a way that meets and often exceeds their expectations?*

Poor

Average

Excellent

2 What could you do to improve?*

3 Do you have a long-term strategy for driving innovation of the products and services your company offers?*

4 Do you have a documented process that ensures products/services are delivered to customers accurately and on time?*

5 Are you certain that your company delivers a high level of customer service, each and every day?*

6 Do you have a process that ensures customers get a consistently high quality product/service?*

7 Do your company culture and procedures promote exceeding customers’ expectations with each transaction?*

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